We accept returns within thirty (30) calendar days from the date you receive your item. To be eligible for a return, all items must meet the following criteria:

· Be in their original condition, unworn, unused, and unwashed.

· Retain all original tags and be in their original packaging.

· Accompanied by proof of purchase.

Exclusions: Items marked as “final sale,” gift cards, or otherwise non-returnable are not eligible for return unless required by applicable law.

 

Initiating a Return

To initiate a return, please contact us at contact@alpacalor.com with your order number and details of your return request. If your return is approved, we will provide instructions on how and where to send your item, along with a prepaid return shipping label.

Return Shipping Cost: The cost of return shipping will be deducted from your refund amount.

Important Note: Items returned without prior authorization or items shipped to unauthorized locations will not be accepted.

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and notify us immediately if:

· The item is defective or damaged.

· You received an incorrect item.

Contact us at contact@alpacalor.com within seven (7) calendar days of receipt to report the issue. We may request photographs of the damage or defect to expedite the process. If eligible, we will arrange for a replacement or refund in compliance with applicable law.

 

Exchanges

At this time, we do not process direct exchanges. To obtain a different item, please return the item as outlined above. Once the return is accepted, you may place a new order for the desired item.

Refunds will be processed once the returned item is received and inspected. If the return is approved, the refund will be issued to your original payment method within ten (10) business days. The cost of return shipping, as communicated during the return process, will be deducted from your refund.

Processing Time: Please note that it may take additional time for your bank or credit card issuer to process the refund.

If more than fifteen (15) business days have passed since your return was approved and you have not received your refund, contact us at contact@alpacalor.com.

 

Contact Us

For questions about returns, refunds, or exchanges, please email: contact@alpacalor.com.

*Legal Notice: Alpa Calor reserves the right to amend this policy at any time. Any updates will be posted with a revised effective date.